ViaTalk offers internet phone services via the voice over internet (VoIP) telephony protocol with a wide range of plans tailored for both commercial and residential clients. Each plan contains more than 40 unique features, making the internet phone service both easy to use and flexible.
ViaTalk Review: VoIP Plans
ViaTalk offers a number of different voice over IP plans suitable for any budget and communication requirements. For example, for residential customers who use the phone frequently, the ideal option would be the Unlimited plan that offers unlimited minutes, two lines, the necessary equipment and 60 minutes of international calls to over 60 countries worldwide, all for $189 per year.
When it comes to commercial clients, ViaTalk has an excellent option with unlimited minutes, a fax line, call waiting and much more, available for only $42.95 per month with the VT Business Unlimited plan. However, companies also have the option of VT Business 1500 if they don’t use the phone all that often and want to save money as they get 1,500 minutes in the US and Canada at only $34.95.
ViaTalk: Voice Over IP Plan Features
ViaTalk offers a wide range of different plans that are suitable for different clients, both residential and commercial. However, all these plans share a common denominator, namely more than 40 features to ensure a great internet phone experience that are included free of charge.
Here are some of the features that ViaTalk VoIP plans include:
Voicemail and Call Detail Options
For ease of use, ViaTalk offers an enhanced voicemail service allowing clients to check their voicemail through a variety of channels, including the phone, online or via email allowing them to easily transfer their voicemail messages at any time. Customers can also receive notification to several email addresses when they receive a voicemail. They can also set up a custom voicemail group allowing them to record a different voicemail message that will be played only when certain numbers call.
These are just a few of the features included to make the voicemail service as flexible as possible and simple to use.
Privacy, Security and Call Control
Customers can enjoy the benefits of anonymous call routing, meaning that they will never have to worry about calls coming in from a blocked number. They can either block the calls altogether, redirect them straight to their voicemail or set an authentication code that the caller has to enter. Additionally, calls can be routed according to the phone number or caller ID to the customer’s voicemail, another phone number, a recorded message or to a busy signal, allowing for easy and flexible call management.
Customers also have the choice to keep their caller ID information hidden, either from everyone or they can create an exception list of numbers that will be able to see their caller ID information.
Another feature ViaTalk offers is the possibility to route all calls to a different number, such as a cell phone, if there is a power failure or the network is unavailable for some other reason. With Call Hunt, customers can set up their ViaTalk phone to ring on up to five different numbers for the length of time they specify so that they never miss a call again. They can also set up their phone so that their home phone and two other numbers ring at the same time when there is an incoming call.
With Call Return, customers can automatically return the last incoming call if they were unable to pick up in time. Additionally, ViaTalk offers 3-way calling, allowing for two outgoing calls at the same time. Customers can also enjoy talking for hours to friends and family who have the ViaTalk service as well as all calls made within the network are free of charge.
ViaTalk offers its customers many more features, designed to make people’s life easier when it comes to managing their phone communications. There are also some optional features available that are offered with ViaTalk broadband service plans, including a fax service, international calls, business class support and a virtual phone number.
ViaTalk Customer Support
ViaTalk is a company that focuses on providing the best possible customer service, thus they make it easy for customers to contact them with their problems. Clients can contact the ViaTalk Support Center either via their online helpdesk or via phone. The FAQ and knowledgebase provides a wide range of solutions to many common problems so customers aren’t required to wait for an answer from the support center.
ViaTalk also provides an account management dashboard where customers can log in to see their statements and call records as well as making changes to their services.
ViaTalk Reviews: Company History
ViaTalk is a division of HostRocket, a large, privately owned company that offers shared web hosting for more than 50,000 websites. HostRocket was founded in 1999 and has since seen tremendous growth becoming a multi-million dollar company. Unlike many other businesses, HostRocket is completely debt-free and has not relied on injection of funds from venture funds or any other external investors.
HostRocket puts the customer first and aims to remain affordable while still offering the best quality service possible tailored to meet the requirements of all their customers. Besides shared hosting, HostRocket also offers e-commerce site hosting, collocation, application hosting and dedicated hosting.
ViaTalk: A Different Kind of Company
We hope you’ve enjoyed reading our ViaTalk reviews. ViaTalk’s goal is to focus on the customer and they’re intent on offering the best customer service available on the market.
While any business can get the technical aspect right and provide internet phone services, ViaTalk goes further by ensuring that the people behind the equipment are qualified and experienced to deal with any situation while providing top notch customer services.
The ViaTalk team believes that good client support is one of the most important aspects of offering internet and communication services, which is why they place so much importance on ensuring that their customers receive only the best when it comes to support.